Application Description
Dear Valued Customer,
Introducing our new Customer Relationship Management (CRM) app, designed for your convenience. Here's what you can do:
- Monitor Data Usage: Track your data download and upload activity since your last connection.
- Manage Your Plan: Easily request changes to your internet package directly through the app.
- WiFi Diagnostics: Utilize the "Router Connectivity Test" to troubleshoot WiFi issues between your router and device. Receive tailored solutions for any problems detected.
- Streamlined Support: Open support tickets and communicate directly with our technical team via in-app messaging – no more phone calls needed!
- Secure Online Payments: Pay your monthly bill conveniently through our integrated bKash payment gateway with no extra fees.
- Payment History: Access a detailed record of all your past payments.
- Stay Informed: Receive important notifications regarding service disruptions, offers, and news directly within the app.
- Mobile Data Access: Maintain access to our services even when using mobile data. If your service is interrupted due to an unpaid bill, you can pay using mobile data or any internet connection to restore your service instantly.
Even if completely disconnected from our internet service, you can still access the "Client Support & Ticket System" via mobile data to submit a support request. Our team will promptly address your issue.
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